Job Description
Job Description: As a customer service representative, you'll handle calls for many departments within a busy office setting. This is not a remote position, in person attendance is mandatory.
Duties and Responsibilities:
Answer a variety of calls including appointment requests, maintenance plan renewals, payments, registration requests, etc.
Make outbound calls
Answer chat requests on line
Respond to website inquiries for appointments
Enter and maintain customer data within the system
Process maintenance agreements and invoice payments •
Cross train to assist in supporting other office functions
Preferred Qualifications: Minimum (1) customer service experience
Excellent communication skills, demonstrated listening and written/verbal communication
Computer Proficiency
Urgency in handling each call in the most efficient, effective way possible
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