Job Description

We are seeking a Service Technician to repair our technology in the shop.

Responsibilities:

• Perform service work on customers' equipment including, but not limited to, diagnostics, testing, repair, calibration, upgrading and cleaning.
• Provide support and troubleshooting to customer and service technicians. Provide high-quality service that meets or exceeds our service standards.
• Provide technical support as needed for prompt, accurate resolution of unique or complex issues.
• Escalate unresolved customer and service technician issues.
• Be able to demonstrate and describe the functions and features of the core products and supplies in the store in order to advise customers on the best solutions for their businesses.
• Work closely with the Inventory Manager to ensure proper inventory levels are maintained for parts inventory.
• Create a work order for each customer incident and properly document all appropriate information including all activity on customers' equipment for the purpose of tracking progress and facilitating the invoice process.

Requirements:

High School Diploma or GED equivalent.

Experience in land surveying or in the construction industry preferred.

Background in troubleshooting and repair of heavy machinery preferred.

Technical background in electrical instrumentation is a plus.

Proficient in Microsoft Word, Excel, and Outlook.

Excellent customer service skills.

Heavy Machinery and Mechanical background a definite must

Benefits: we are proud to offer our full time employees a benefits package that speaks for itself and sets us apart from our competition. Benefit options include:

Health Insurance (includes Vision Discount)

Dental Insurance

Paid Holidays

Simple IRA Retirement Plan

Pre-Employment drug screens and proof of employment eligibility (E-Verify) are required for all positions offered.

Equal Opportunity Employer M/F/D/V

Job Tags

Full time,

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