Job Description

2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At Aizer Health we are not just a healthcare facility – we are a provider of transformative care, powered by compassion and innovation. As a leading Federally Qualified Community Health Center, we are rewriting the script on what quality healthcare means, one patient interaction at a time. We provide every patient with the highest quality of care possible and emphasize a relationship-based approach that caters to the whole person. Our rapidly growing Center offers world-class services that include Internal Medicine, Pediatrics, Acute Care, Dentistry, Optometry, Women’s Health, Rehabilitation, Behavioral Health, and select specialty services. We provide holistic services that uplift and empower our community. Step into a realm where excellence meets empathy. Our cutting-edge technology, unwavering support system, and robust infrastructure empower our team to deliver unparalleled care. Experience the warmth of a inclusive workplace, where your growth is nurtured and celebrated. Make a tangible difference in the lives of individuals and the health of our community. Our Core Values: Putting Patients First: Every decision, every action, revolves around the well-being of those we serve. Powered by Community: We are not just a healthcare center; we are a community-driven force, igniting change and progress. Driven by Collaboration : Together, we are stronger. Collaboration fuels our innovation and drives our success. Empowering Success: We believe in empowering our team members to reach new heights, fostering a culture of growth and achievement. Nurturing Growth : Personal and professional growth isn't just encouraged; it's nurtured, supported, and celebrated. About the Team: The Patient Experience team at Aizer Health is committed to ensuring that every patient interaction is meaningful, positive, and transformative. We strive to create an environment where patients feel valued and cared for throughout their journey with us. Our team is made up of passionate individuals who are dedicated to improving patient satisfaction and engagement. Join us as we work together to build a world-class patient experience. Schedule 3x 9-5 shifts 2x 12-8 shifts Every other Sunday. As the manager, you will be responsible for ensuring all shifts are adequately covered—including stepping in to cover shifts yourself when necessary. Position Overview: This role is perfect for someone who is motivated by driving positive change in a dynamic setting. The Patient Experience Manager at Aizer Health serves as a key organizational liaison to our patients, an intermediary working with every department to ensure an optimized patient flow and experience and is a positive presence representing the very best of Aizer Health. This role requires a passion for developing a world class team, creating positive patient experiences, and driving continuous improvements. The Patient Experience Manager will help to ensure the highest levels of satisfaction and service for our patients. Key Responsibilities: Embed and evolve the patient check-in system to be best-in-class. Develop a unified team of patient navigators (front-end, back-end, remote) who are well-trained, motivated, and dedicated to delivering exceptional care. Ensure patient satisfaction by consistently optimizing the patient experience at every touchpoint. Continually assess and update processes and protocols to align with the organizational approach to patient engagement. Collaborate with departmental leadership to ensure seamless patient care and service delivery. Manage day-to-day operations, including staffing levels and performance management. Engage directly with patients to gather feedback, resolve service concerns, and ensure continuous improvement. Minimum Qualifications: Minimum of 1 year of experience in customer service or a related role (e.g., front desk, hospitality, call center, or administrative support Proven track record of success in creating positive patient experiences. Experience in building, leading, and developing high-quality teams. Strong organizational and performance management skills. Ability to navigate dynamic settings and work across multiple stakeholders. Focus on solutions and continuous improvement. Commitment to personal and professional growth. Strong interpersonal skills and a collaborative mindset. Preferred Qualifications: 1+ year leadership experience Experience in healthcare settings Knowledge of patient experience management tools and techniques. Ability to influence others and cross collaborate with multiple stakeholders $80,000-$100,000 per annum, commensurate with experience T eam Appreciation Bonus, recognizing your contributions and dedication Comprehensive benefits package including Medical, Dental, and Vision Insurance. Generous Paid Time Off and Sick Time, ensuring you have the flexibility to recharge and rejuvenate. 8 Paid Holidays 403(b) Retirement Plan, setting you up for a secure future. Short-term and Long-term disability Life/Accidental Death and Dismemberment Insurance Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Business Development and Sales Industries Hospitals and Health Care Referrals increase your chances of interviewing at Aizer Health by 2x Sign in to set job alerts for “Experience Manager” roles. 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