Job Description
We are looking for an NYC-based interaction designer with a strong visual eye and an interest in shaping the daily commute of 3M+ New Yorkers. If you love working on impactful projects with a smart, fast-moving team, we would love to chat.
** This role is hybrid with 3 days in the office and 2 days of remote work** PLEASE ENSURE THAT ALL CANDIDATES MEET THE FOLLOWING CRITERIA: • Cover Letter: A (brief) cover letter or paragraph from the candidate would be very helpful. It should express strong interest and a passion for creative design work. The candidate's experience and portfolio should clearly demonstrate this enthusiasm and capability.
• Experience Level: Candidates should have 4-5 years of experience. This is a mid-level individual contributor role with senior-level scope and responsibility, though it does not involve managing others.
• Portfolio: A well-organized, easy-to-navigate design portfolio must be submitted. Candidates without a portfolio -or- whose portfolios appear cluttered or dated will not be considered.
• Portfolio Link: Candidates' resumes must include a direct link to the their portfolio.
• Relevant Work: Ideal candidates will have experience in designing customer-facing solutions, particularly in B2B contexts.
• Disqualifying Work: Please do not send technical architect or game developer resumes-we are not looking for architectural portfolios or candidates with internal-facing work experience, nor with a structural or technical focus.
• Bonus Experience: Experience in geospatial or mapping design work is a strong plus. Transit-related design experience is also helpful but not required.
We appreciate your attention to these details and look forward to seeing strong, well-aligned submissions.
Values - **Independence and bias towards action:** Able to find scrappy solutions while keeping an eye to the future.
- **Thoughtful collaboration:** Cross-functional leadership to embed user-centred design culture, and build UX strategy for MTA mobile applications & digital products.
- **Attention to detail:** Ability to work effectively with complexity.
- **Enthusiasm and curiosity** about our transit system!
Responsibilities - Lead the end-to-end design process, from ideation through iteration to launch.
- Develop and maintain design systems and style guides to ensure consistency across digital platforms (including all signage for NYCT/LIRR/MNR).
- Partner with UXR to understand rider needs, behaviors, and pain points; maintain a user feedback loop to continuously improve the experience.
- Establish and document UX processes and best practices.
- Collaborate closely with product managers, engineers, and other stakeholders to ensure alignment on user needs and business goals.
Experience and Education - 8+ years of experience in UX design, with a focus on mobile applications.
- Proven experience leading UX for complex digital products.
- Excellent visual design skills & experience with design systems.
- **Preferred:** Experience in the transportation industry or related fields; experience with accessibility guidelines.
Job Tags
Work experience placement, Work at office, Remote work,