Job Description
Patient Advocate – Patient Navigation Support (Part-Time)
At Understood Care, our mission is to bridge the healthcare gap for Medicare patients who would like some help navigating the complex healthcare system.
We are seeking a Patient Advocate : a compassionate, proactive professional who can support our patients in accessing the care they need. Medicare patients often face overwhelming challenges when it comes to understanding how to use their insurance, book appointments, or communicate with healthcare providers. As a Patient Advocate, you'll be a trusted guide—helping patients overcome these barriers with patience, clarity, and respect.
You will serve as the primary point of contact for patients after their initial intake visit with our Clinical Lead. You will work collaboratively with our Clinical Leads and other team members to understand each patient's needs and coordinate practical, individualized support. This may include tasks like helping patients schedule appointments, understand their deductibles, or learn how to use digital health tools.
Ideal Candidate Profile:Prior experience in patient advocacy, case management, care coordination, or health coaching
Familiarity with Medicare, Medicaid, or other public insurance programs
Cares deeply about patient empowerment and reducing barriers to care
Thrives in a fast-paced, startup environment
Excellent problem-solving skills and a high tolerance for ambiguity
Very well versed in technology and can learn new platforms quickly
Strong communication and interpersonal skills
Speaks Spanish, Mandarin, or another language spoken by Medicare populations (preferred but not required)
Serve as the ongoing point of contact for Medicare patients after their intake appointment
Educate patients on how to access healthcare services (e.g., finding providers, using insurance, scheduling appointments)
Troubleshoot issues related to online portals, referrals, or provider communication
Collaborate with NP and MDs to support care planning based on Social Determinants of Health (SDOH)
Document interactions and update care plans in our internal systems
Provide warm, empathetic, and culturally responsive support to every patient
3+ years of experience in a patient-facing healthcare or social services role
Strong working knowledge of the U.S. healthcare system, especially Medicare
Comfortable using EHRs, CRMs, and patient messaging tools
Experience supporting older adults or vulnerable populations
RN, CMA or BCPA certification preferred but not required
This is a remote, part-time role with the ability to evolve into a full time role. We prefer a minimum of 20 hours per week of availability between 9am–5pm EST. Morning hours are preferred.
Rate:$25/hour. We will pay for all administrative time and meetings.
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